Reference

Legal Terms That Apply to Your Account

These terms set out the rules that apply when you open and use a flora777 account in Indonesia, including how your account is managed, what conduct is expected, and how disputes are handled.

Account rules apply on registrationJurisdiction-dependent accessDANA, OVO, GoPay wallet compliancePolicy updates notified via accountContact us for any legal query
flora777 Legal Terms That Apply to Your Account
LEGAL CONTACT

Where to Send Legal and Policy Questions

If you have a question about how our terms apply to your account, or you want to request a copy of data we hold, reach out through one of the channels below. For wallet-related disputes involving DANA, OVO, or GoPay, include your transaction reference in your first message — that cuts the back-and-forth significantly. Players in Batam can use the same channels; support handles all Indonesia regions.

Team online

Live Chat

Open the chat icon from any page on flora777. This is the fastest route for account-specific legal questions and policy clarifications.

Email Support

Send detailed legal or data-request queries by email. Include your account ID and the policy section you are asking about for a faster response.

Account Help Centre

The Help Centre in your account dashboard lists policy documents and explains how to submit a formal complaint or data-access request.

ACCOUNT SECURITY

How We Handle Your Data and Account Integrity

We take account security and data handling seriously. Your personal data is stored with encryption, access is restricted to authorised staff, and we do not sell your information to third parties. Cookies on this site are used for session management and fraud detection — you can adjust cookie preferences in your browser settings at any time. If you want to know what data we hold on your account, submit a formal request via email and we will respond within the timeframe required by applicable policy.

Data Retention

We keep account records, including wallet transaction logs from DANA, OVO, and GoPay, for the period required by our compliance obligations. Records are deleted after retention expires.

Cookie Policy

Cookies support login sessions, fraud checks, and site performance. They do not track you across unrelated sites. Browser settings let you manage or remove cookies at any time.

Account Access Control

Each login requires OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Requesting Changes

To update personal details or request data deletion, go to Account Settings or email us with proof of identity. Changes to core account data take up to three working days to process.

Common Legal Questions About Your Account

These are the questions we hear most often about our terms, your rights, and how policy applies to your flora777 account. If something is not covered here, use the support channels listed above.

Access depends on local law and eligible regions. If access is permitted where you are, these terms apply in full from the moment you open an account.

We log the wallet reference, transaction amount, and timestamp. We do not store your full wallet credentials. Records are kept for compliance and dispute resolution only.

Email our support team with your account ID and a data-access request. We will confirm receipt and respond within our standard policy timeframe.

Yes. Submit a closure and data-deletion request via email or the Help Centre. Some transaction records may be retained where required by our compliance obligations before full deletion.

Include your wallet transaction reference number in your support message. We use that reference to check records on our end and with the wallet provider before resolving the case.

Updates are posted on this page with a revised date. We may also notify you via your registered account email. Continued use of your account after an update counts as acceptance.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.